Order Policy – Thirteen Dubai

Order Policy – Thirteeendubai

Elegant pieces deserve elegant service.

1. Production Time

Every abaya is crafted upon order. Kindly allow 7 to 14 working days for completion.

2. Customized Designs

We gladly offer custom sizing and design adjustments. Once your custom order is confirmed, it is non-editable and non-refundable.

3. Payment

Full payment is required at the time of placing your order to begin the production process.

4. Shipping

•UAE Orders: Delivered within 1-3 working days after production.•International Orders: Delivery within 5-10 working days depending on your location.Shipping fees will be shown at checkout.

5. No Refund Policy

Due to the made-to-order nature of our pieces, all sales are final and non-refundable. We do not accept refund requests under any circumstances.

6. Returns & Exchanges

Returns or exchanges are only accepted in the case of a wrong or damaged item. Please report any issue within 24 hours of delivery with clear photos.

7. Size Selection

We advise reviewing our size guide carefully before placing your order. If unsure, feel free to reach out—we’re happy to help.

8. Cancellations

Orders may be cancelled within 24 hours of placement. After this window, production begins and cancellation will not be possible.

9. Support

For any inquiries, kindly reach us via Instagram DM or WhatsApp. We’re always here for you.

online payment accepted

No return, No exchange

World Wide Shipping

Abaya Production takes from 10 to 15 days

No refund

We offer free alteration and free pickup, if the mistake was happened by our side

Shipping charges will be added automatically in the checkout section